HardHat Technologies knows that many of you would prefer to have your tech support offered at a local level verses by the software vendor. You want to work with people that have strong domain knowledge and that are intimate with your Prolog® Manager environment and implementation. This is why we put together SupportPlus.
With SupportPlus you get the same level of tech support you have been used to with added benefits. You will get the advantages of using proven software tools that will increase the performance of your Prolog investment and save time and money.
Services Provided:
-
Toll-free telephone or email support – Tech support analysts are available Mon-Fri, 8am to 5pm EST (excluding national holidays)
-
Prolog Installation/Upgrade/Migration assistance. Our Professional Services team will be happy to assist and perform if requested Prolog installs, upgrades and migration. This service is available by appointment only.*
-
-
Prolog WebSite document archive tool
-
Prolog Manager license release tool
-
Prolog Manager backup assist tool
-
Remote assist with tasks such as creating custom fields or modifying field properties*.
-
SQL will be supported with respect to Prolog (installations, upgrades, migrations, etc.)*
-
Windows support with respect to Prolog. This is really limited to setting up sharing; file permissions and assisting with Email issues (as they relate to Prolog)*.
-
IIS supported with respect to Prolog.*
* Value-Added Service – Not currently provided or supported under Meridian’s standard support agreement
Not Provided Under this Plan:**
- Training on-demand
- Being a Prolog Admin on-demand
- Implement any kind of data backup plan
- Perform or prepare data for imports
- Customization
- Report writing
**All of these services can be provided at an additional charge |
